Industry Glossary

Definitions for the key concepts behind AI integration, SaaS optimization, and modern B2B software stacks.

AI Stack Audit

A structured review of all SaaS and AI tools an organization pays for, focusing on utilization, cost-efficiency, and identifying overlapping subscriptions.

Workflow Redesign

The process of re-architecting daily operational tasks to integrate AI at the point of work, rather than adding it as a separate, disconnected step.

Shelfware

Software or SaaS licenses that have been purchased but are rarely or never used by employees, representing wasted expenditure.

AI Infrastructure (SMB)

The operational plumbing—data pipelines and integrations—that connects existing foundational AI models to a mid-sized company's proprietary data and daily workflows.

AI SDR

An automated software agent that handles initial stages of outbound sales, including prospect research, list building, and drafting personalized outreach.

Orchestration Layer

The middleware that routes data between your existing software systems (CRM, ERP) and AI APIs, ensuring the right context is used for every automated task.